returns & refunds

  1. RIGHT OF WITHDRAWAL

The customer shall have a maximum of 15 calendar days from receipt of the order to return it, in accordance with the applicable legislation. Once these 15 days have elapsed, LEO&NINÉWINES will not accept the return.

To process a return, the user must contact LEO&NINÉ WINES on +34 974 305 780, from where the necessary steps will be taken, under the following conditions:
The product must be returned in its original packaging and condition, including proof of purchase and the delivery note of the product, as well as the reason for the return.

The return must be sent to LEO&NINÉ WINES located at Camino Barbastro nº9, 22423 Estadilla (Huesca), Spain. The return costs will be borne by the customer.


  1. RIGHT OF DEFECTIVE PRODUCTS

    If the product was not in optimal conditions and/or presented some defect for cause not imputable to the user, it will be able to be returned in the maximum term of 15 calendar days from the reception of the order, proceeding to its substitution. The user will have the right to claim, and to be given, an equal product in perfect condition. In the event that the product is not available, the company will proceed to reimburse the amount paid by the customer, including shipping costs, according to the payment method used in the purchase.
    In the specific case of defective products, or products that do not correspond to the order placed by the customer, the customer shall not be liable for the cost of returning such products.


    3. REFUND

    Provided that the user has complied with the aforementioned conditions, LEO&NINÉ WINES will refund the price paid for the products returned by the user. In case of return for withdrawal, LEO&NINÉ WINES will not face the costs of shipping or return.

    In the event of non-compliance with the requirements included in these General Terms and Conditions, the user shall not be entitled to a refund of any amount.
    In the case of a partial return, the user will be reimbursed the corresponding amount for the products returned.

    LEO&NINÉ WINES will proceed to refund the order by the same method of payment used by the user for the purchase, or if this is not possible, by one chosen by the winery that guarantees the user's indemnity, within a period of 20 days from the collection of the product and after the relevant verification of the condition of the said product.